WELCOME TO SENDLOW
These terms and conditions outline the rules and regulations for using of Sendlow's Websites, located at http://Sendlow.com/ , http://Sendlow.ae/ , http://Sendlow.org/ , http://Sendlow.net/. Which are owned by Sendlow Freight Broker CO.LLC located in United Arab Emirates
By accessing these websites, you declare accepting these terms and conditions. Do not continue to use Sendlow if you do not agree to take all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "“Your" refers to you, the person
log on this website and compliant to the Company's terms and conditions. "The Company", "Ourselves", "We "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and us. All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client's needs in respect of provision of the Company's stated services, in accordance with and subject to, prevailing law of United Arab Emirates.
Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
1-LICENSE
Unless otherwise stated, Sendlow Freight Broker CO.LLC and/or its licensors own the intellectual property rights for all material on Sendlow. All intellectual property rights are reserved. You may access this from Sendlow for your own personal use subjected to restrictions set in these terms and conditions.
2-WEIGHT DIFFEREANCE CHARGES
The customer declares that the entered ( Gross Weight ) of the ( Package / Document ) are the actual weight ( Chargeable Weight )
, in case of any weight variation from the ( Gross Weight ) the difference in weight will be calculated and the difference charges will be charged from the payment method used or any other available method.
3-RETURN OF SHIPMENTS
In case of ( undeliverable international shipments
) due to unreachable consignee or any other reason like uncomplete
custom clearance and in case if the sender request to return the shipment to
the origin destination, return charges will be applied as per each courier
company's policy in addition to sendlow's service charges , and it will be
charged from the same payment method used or any other
In case of ( undeliverable domestic shipments ) due to unreachable consignee or any other reason, return charges will be applied as per each courier company's policy in addition to sendlow's service charges , and it will be charged from the same payment method used or any other
4-REFUND POLICY
In case of failure to complete the shipments due to technical error and not getting the AIR WAY BILL , You will be refunded full paid amount to your wallet in your account in sendlow.
In case of not using the AIR WAY BILL after completing the order you have to contact us after 20 days to check the eligibility for refund, if you are eligible for refund you will be refunded the amount to your wallet after deducting any third party fees if exists.
5-DANGEROUS GOODS / PROHIBITED ITEMS / RESTRICTED ITEMS
You declare that you are not sending any of the below listed prohibited, dangerous, or restricted items.
CATEGORY DANGEROUS GOODS
Explosives Ammunition, Firearms (including parts), Blasting caps, Christmas cracker snaps, Party poppers, Theatrical flares, Fireworks (Skyrockets, Sparklers, Crackers), Flares, Fuses, Ignites, Nitroglycerin, etc.
Gases Compressed, Liquefied Or Dissolved Under Pressure All flammable compressed gases are prohibited (Blowlamps, Butane, Cigarette lighters, Ethane, Gas cylinders (Camping gas cylinders full or empty), Ammonia products, Hydrogen, Methane, Propane, etc. All toxic compressed gases are prohibited (Chlorine, Fluorine, etc.) All non-flammable compressed gases are prohibited (Carbon dioxide, Neon, Helium, Nitrogen, Fire extinguishers, etc.)
Flammable Liquids All aerosols are prohibited (Hair Spray, Deodorant, etc.) Alcohol, Perfume, Acetone, Benzene, Kerosene, Motor fuels, Battery fluid, Gasoline, Lighter fuel, Cleaning compounds (Bleach, Disinfectants, Laundry detergents, Oven cleaners, etc.), Paint thinners and removers, Petroleum, adhesive products (Glue, Silicone, etc.), Turpentine, Solvents, etc.
Flammable Solids Batteries (Alkaline), Calcium carbide, Cellulose nitrate products, Matches (any type including safety), Metallic magnesium, Nitro-cellulose based film, Phosphorous, Potassium, Sodium, Charcoal, Flint lighters, Hydride, Zinc powder, Zirconium hydride, etc.
Oxidizing Substances And Organic Peroxides Solids Dyes (Hair, Textile, etc.), Bromates, Chlorates, Components of fiberglass repair kits, Nitrates, Perchlorates, Permanganates, Peroxides, Fertilizers, Weed killers, Insecticides, etc.
Toxic & Infectious Substances Arsenic, Beryllium, Cyanide, Fluorine, Hydrogen Solenoid, Mercury, Mercury salts, Mustard gas, Nitrobenzene, Nitrogen dioxide, Pesticides, Poisons, Rat poison, Ebola, Foot and mouth disease, Environmental, clinical and medical waste
Radioactive Material Fissile material (Uranium 235, etc.), Radioactive waste material, Thorium or Uranium ores, etc.
Corrosives Aluminum chloride, Caustic soda, Corrosive cleaning fluid, Corrosive rust remover/preventative, Corrosive paint remover (Nail Polish), Acid (Hydrochloric acid, Nitric acid, Sulphuric acid, etc.)
Miscellaneous Asbestos, Dry ice (solid carbon dioxide), Magnetized material, Toner (Photocopier), etc.
CATEGORY PROHIBITED ITEMS
Animals Live or Dead animals, insects, reptiles of any kind, animal including hair products, animal skins, meat & fur.
Drugs Cocaine, Cannabis resin, LSD, Narcotics, Morphine, Opium, Psychotropic substances, etc.
Gambling Lottery tickets and Gambling Devices Tickets and related advertisements for illegal lotteries
Miscellaneous Asbestos, Dry ice (solid carbon dioxide), Magnetized material, Toner (Photocopier), etc.
Negotiable Currency Bullion, Money, Fake/Dummy/Collectable Cash, Payment Cards, Traveler Cheques, Passports, IDs, Stamps
Offensive Indecent, obscene or offensive communications, prints, photographs, books or other articles, and packets bearing grossly offensive, indecent or obscene words, marks or designs are prohibited. Those discovered in transit will be stopped, and handed to Customs or the Police, who may take legal action against the sender and/or recipient
Packaging Parcels that are wet, leaking or emit an odor of any kind
Pornography `Foul or disgusting material, pornography and/or obscene material, and any unsolicited indecent item or representation of any kind
Prohibited Shipments - the transportation, exportation, or importation of which is prohibited by any law, statute or regulation:
Remains Human and animal remains, including ashes
Safety Packages which would be likely to cause damage to other packages, equipment, staff, or the general public Goods which are insufficiently packed
CATEGORY RESTRICTED ITEMS
Antiques Antiques (objects over 100 years old)
Artwork Any collectible painting, sculpture or other work of Art
Negotiable Currency
· Postage stamps are prohibited unless franked or no longer usable for postage purposes.
· Money - bankers drafts, current bank notes, currency notes or coins, credit cards, debit cards, uncrossed postal orders which do not state to whom they are to be paid, cheques or dividend warrants which are uncrossed and made payable to the bearer; bearer securities including share warrants, or subscription certificates, bonds or relative coupons, un-franked postage stamps, coupons, vouchers, tokens, lottery tickets, scratch cards or similar documents which can be exchanged themselves or with any other document for money, goods or services
Declared Value Consignments with a declared value for customs in excess of that permitted
Diagnostic Specimens Diagnostic specimens - unless classified as Dangerous Goods
Documentation Consignment which requires CJOSSED COURIER COMPANY to have a license or their transportation will not be accepted if CJOSSED COURIER COMPANY has elected not to obtain such license
Drugs Prescription drugs sent for medical or scientific purposes, should not meet any of the criteria of the 9 UN hazard classes when classified by the sender. Drugs in prescription quantities may be sent by private individuals in the case of emergencies
Electronics Electronic/electric appliances and devices (batteries must be removed and wrapped separately)
Fake/Dummy Games Toy weapons, paint ball guns, BB guns, antique weapons, swords, knives etc
Fragile
· Goods which require special handling or careful treatment because they are particularly fragile or can only be transported upright or only lying on a certain side
· Ceramics or composites wholly or partially made of China and/or porcelain
· Glassware - items partially or wholly made of glass, or containing glass, (example: picture frames that contain glass) Lighting - containing fluorescent tubes, neon lighting, x-ray tubes, light bulbs etc
· Musical instrument
· Plaster items - including plaster of Paris, fiber clay
Import/Export Controls Goods being processed under a temporary import/export requiring duty and/or tax exemption or reclaim
Liquids Liquids not otherwise classed as Dangerous Goods
Minerals Fossils, stones, or stoneware
Marble or any stone derivative
Other Goods the damage or loss of which would result in high consequential damages
Perishables Foodstuffs and perishable food articles and beverages requiring refrigeration or other environmental control 2.Any item that is classed as 'high risk' under our terms and conditions (unless we have specifically agreed in writing to carry these items and you have complied with any other conditions for the carriage of these items)
Plants Plants and plant material, including seeds and cut flowers (cut flowers are acceptable to certain destinations only)
Post Office Addresses shipments to Army Post Office (APO), Fleet Post Office (FPO), Post Office Box (PO Box) addresses
Prohibited Origins Origin of goods not allowed for imports as per destination country local laws and regulations
Tobacco Products Cigarette, Cigars, Electronic Cigarettes, Tobacco
Valuables
· Valuable goods - precious metals and stones, jewelry and genuine pearls. Articles made largely or wholly of gold, silver or other precious metals
· Any item that is classed as 'high risk' under our terms and conditions (unless we have specifically agreed in writing to carry these items and you have complied with any other conditions for the carriage of these items)
6. SELECTED COURIER COMPANY’S OBLIGATIONS
SELECTED COURIER COMPANY reserves the right to transport the customer 's shipment by any route and procedure and by successive carriers and according to its own handling, storage, and transportation methods.
7. SERVICE RESTRICTION
a) SELECTED COURIER COMPANY reserves the right to refuse any documents or parcels from any person, firm, or company at its own discretion.
b) SELECTED COURIER COMPANY reserves the right to abandon carriage of any shipment at any time after acceptance when such shipment could possibly cause damage or delay to other shipments, equipment, or personnel, or when any such carriage is prohibited by law or is in violation of any of the rules contained herein.
c) SELECTED COURIER COMPANY reserves the right to open and inspect any shipment consigned by a customer to ensure that it is capable of carriage to the state or country of destination within the standard customs procedures and handling methods of SELECTED COURIER COMPANY. In exercising this right, SELECTED COURIER COMPANY does not warrant that any particular item to be carried is capable of carriage, without infringing the law of any country or state through which the item may be carried.
8. LIMITATION OF LIABILITY
a) Shipments with Sendlow are not insured so in case of loss or damage the maximum liability of Sendlow will be same as SELECTED COURIER COMPANYMPANY’s policy
In case of damaged or lost goods or undeliverable. The customer must contact Sendlow within 5 days.
In case of damaged or lost goods due to poor packaging, the customer is responsible with no liability of Sendlow.
SELECTED COURIER COMPANY will be responsible for the customer 's shipment only while it is within SELECTED COURIER COMPANY 'S custody and control. SELECTED COURIER COMPANY shall not be liable for loss or damage of a shipment while reshipment is out of SELECTED COURIER COMPANY’S custody or control.
9. LIABILITY:
a) SELECTED COURIER COMPANY shall be not liable for any loss, damage, delay, mis-delivery, no delivery not caused by its own negligence, or for any loss, damage, delay, mis delivery or non-delivery caused by:
The act, default or omission of the shipper or consignee or any other party who claims an interest in the shipment
The nature of the shipment or any defect, characteristic, or inherent vice thereof.
Violation by the shipper or consignee of any term or condition stated herein including, but not limited to, improper or insufficient packing, securing, marking, or addressing, misdescribing the contents of any shipment or failure to observe any of these rules relating to the shipments not acceptable for transportation whether such rules are now or hereafter promulgated by SELECTED COURIER COMPANY.
Acts of God, perils of the air, enemies, public authorities acting with actual or apparent authority or law, acts, or omission of postal, customs or other government officials, riots, strikes, or other local disputes, hazard incidents to a state of war, weather conditions, temperature or atmospheric changes or conditions, mechanical or other delay, of any aircraft used in providing transportation services or any other cause reasonably beyond the control of SELECTED COURIER COMPANY.
Acts or omissions of any postal service, forwarder, or any other entity to whom a shipment is tendered by SELECTED COURIER COMPANY for transportation, regardless of whether the shipper requested or had knowledge of such third-party delivery requirement.
Electrical or magnetic injury, erasure, or other such damage to electronic or photographic images or recordings in any
10. MATERIALS NOT ACCEPTABLE FOR TRANSPORT:
a) SELECTED COURIER COMPANY will notify customer from time to time as to certain classes of materials which are not accepted by SELECTED COURIER COMPANY for carriage. It is the customer's responsibility to accurately describe the shipment on this AIR WAYBILL and to ensure that no material is delivered to SELECTED COURIER COMPANY which has been declared to be unacceptable by SELECTED COURIER COMPANY.
b) SELECTED COURIER COMPANY will not carry property, the carriage of which is prohibited by any law, regulation or state or local government of any country from, to or through which the property maybe carried: and firearms bullion works of art n e g o t i a b instruments in bearer form Jewelry precious metals precious stones lewd obscene or pornographic material currency stamps deeds hazardous or combustible material cashier 's checks money orders travelers checks industrial carbon and diamonds antiques plants animals
c)In the event that any customer should consign to SELECTED COURIER COMPANY any such item, as described above, or any item which the customer has undervalued for customs purposes or misdescribed, whether intentionally or otherwise the customer shall indemnify and hold SELECTED COURIER COMPANY harmless from all claims, damages, fines and expenses arising in connection therewith, and SELECTED COURIER COMPANY shall have the right to abandon such property and / or release possession of said property to any agent or employee of any national or local government claiming jurisdiction over such materials. Immediately upon SELECTED COURIER COMPANY obtaining knowledge that such materials infringing these conditions have been turned over to SELECTED COURIER COMPANY shall be free to exercise any of its rights reserved to it under this section without incurring liability whatsoever to the customer.
11. PACKAGING:
The packaging of the customer 's documents or goods for transportation is the customer 's sole responsibility, including the placing of the goods or documents in any container which may be supplied by the customer to SELECTED COURIER COMPANY. SELECTED COURIER COMPANY accepts no responsibility for loss or damage to documents or goods caused by inadequate or inappropriate packaging. It is the sole responsibility of the customer to address adequately each consignment of documents or goods to enable effective delivery to be made. SELECTED COURIER COMPANY shall not be liable for delay in forwarding or delivery resulting from the customer 's failure to comply with its obligations in this respect.
12. NEGLIGENCE:
The customer is liable for all losses, damages and expenses arising as a result of its failure to comply with its obligations under this agreement as a result of its negligence.
13. CHARGES:
Any rates quoted by Sendlow for carriage are inclusive of local airport taxes, but exclusive of any value added taxes duties, levies, imposts, deposits, or outlays incurred in respect of carriage of the customer 's goods. Should the customer indicate by endorsement in the space provided on the airbill that the receiver shall be liable for any customs duty, the customer shall be liable for such customs duty in the event of a default in payment by the receiver. SELECTED COURIER COMPANY will not be liable for any penalties imposed or loss or damage incurred due to the customer 's documents or goods being impounded by customs or similar authorities and the customer hereby indemnifies SELECTED COURIER COMPANY against such penalty or loss.
14. PROPERTY:
SELECTED COURIER COMPANY will only carry documents or goods which are the property of the customer and the customer warrants that it is authorized to accept and is accepting these conditions not only on behalf of itself but as agent and on behalf of all other persons who are or may hereafter be interested in the documents or goods. The customer hereby undertakes to indemnify SELECTED COURIER COMPANY against any damages, costs and expenses resulting from any breach of this warranty.
15. CLAIMS:
ANY CLAIMS AGAINST SELECTED COURIER COMPANY MUST BE SUBMITTED IN WRITING TO SENDLOW FREIGHT BROKER CO, WITHIN 14 DAYS OF THE DATE OF ACCEPTANCE BY SELECTED COURIER COMPANY.
16. NON-DELIVERY OF SHIPMENT:
Notwithstanding the shipper 's instruction to the contrary, the shipper shall be liable for all costs and expenses related to the shipment of the package, and for costs incurred in either returning the shipment or warehousing the shipment pending disposition.
